An actionable approach to process redesign

We did a huge amount of work on process redesign/re-engineering/engineering.. Choose whatever you'd like to call it. Along the way, we learnt a few things, that we used to prevent ineffective design. We'd like to share those thoughts with you in this document The overall theme is this

Keep things simple & reduce distractions

Reduce rework

Help employees get work done faster

Hope you like it...